Who we are
Our website address is: https://soaperlative.com.au.
Privacy Policy
At Soaperlative Collection (https://soaperlative.com.au), we are committed to protecting your privacy in accordance with the Australian Privacy Principles (APPs) outlined in the Privacy Act 1988 (Cth). This policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our store and purchase our handcrafted personal care products.
Information We Collect
To process your orders and provide a seamless shopping experience, we collect personal information you directly provide to us, including:
- Identity & Contact Data: Your name, billing address, delivery address, email address, and phone number.
- Transaction Data: Details about the specific handcrafted soaps, skin care products and accessories you purchase from our store.
- Account Data: Username and password details created if you choose to register an account at our checkout screen.
Please note: We do not store credit card or banking details on our servers. All financial transactions are processed securely through our third-party payment gateways.
How We Use Your Data
We collect and use your personal information strictly for the following business purposes:
- To pack, process, track, and dispatch your e-commerce orders.
- To communicate with you regarding order updates, processing changes, or customer care inquiries.
- To prevent fraudulent transactions and maintain website security.
- With your explicit consent, to send you occasional marketing emails regarding new batch arrivals, launch bundles, and product updates. You may opt-out of these communications at any time.
Who We Share Your Data With
We do not sell, rent, or trade your personal information to third parties. We only share essential data with trusted service providers necessary to complete your order transactions:
- Delivery Partners: Sharing your name, delivery address, and phone number with Australia Post so your boxes can be routed and tracking links generated.
- Payment Processors: Sending your encrypted transaction details through secure gateways (such as Stripe, PayPal, or Afterpay) to safely capture payments.
- Website Management: Authorized system administrators managing our e-Commerce platform architecture.
Cookies & Tracking Technologies
Our website utilizes cookies to optimize your browsing and shopping experience. These cookies perform the following functions:
- Cart Memory: Temporary cookies allow our store backend to remember what items you placed in your cart as you navigate between product pages.
- Account Access: Session cookies securely verify your identity when you log into your customer profile, keeping you logged in for your convenience.
- Analytics: Minimal, anonymous cookies tracking general website traffic metrics to help us optimize page layout performance.
- You can adjust your web browser settings to block or delete cookies, though doing so may prevent certain e-commerce functionalities (like saving items in your shopping cart) from working properly.
Data Retention & Security
- We store your contact details and order transaction history securely within our database for standard administrative, bookkeeping, accounting, and legal reporting timelines.
- If you register a customer profile on our website, you retain full rights to view, edit your personal information at any given time via your account dashboard.
- You can also request that we erase any personal data we hold about you by sending email to our customer support sc.care@soaperlative.com.au
Your Rights & Access
You have the right to request an exported file detailing the personal information we hold about you, or request that we completely erase your personal data from our active marketing systems. This does not override any data we are legally obligated to retain for business tax audits or mandatory security frameworks.
Updates to This Policy
We reserve the right to modify this Privacy Policy at any time to reflect operational or regulatory changes. Any updates will be posted immediately to this page.