Overview
Welcome to Soaperlative Collection. We take great pride in handcrafting high-quality, functional cosmetic and personal care products. Our policies are designed to maintain the highest standards of hygiene and safety while complying strictly with the Australian Consumer Law (ACL).
Please read our terms carefully before completing your purchase.
1. Domestic Shipping Rates & Policy
We currently ship exclusively within Australia using Australia Post.
To provide fair and transparent shipping costs, shipping fees are automatically calculated at checkout based on the total packaged weight of your order. This includes your products and the protective packaging used to ensure your order arrives safely.
Shipping Tier
Tier 1: Standard
$10.00
Up to 250 g
Small items, small amber glasses, balms, or up to 2 individual soap bars. (Up to 250g)
Tier 2: Standard
$12.50
Up to 500 g
Small items, small amber glasses, balms, or up to 3 individual soap bars. (Up to 500g)
Tier 3: Premium
$16.95
501 g – 1 kg
Orders with ceramic ramekins, gift sets, or mixed product bundles. (501g – 1kg)
Tier 4: Bulk / Heavy
$21.95
Over 1kg – 3 kg
Large heavy bundles and ultimate collections. (Over 1kg – 3kg)
Free Shipping
FREE
Orders $75 and over
Orders exceeding 5kg or wholesale purchases may require a customised shipping quote. If applicable, we’ll contact you before dispatch to discuss any additional shipping costs.
Shipping charges include secure packaging, careful handling, and Australia Post delivery within Australia.
Please note: At this time, we ship exclusively within Australia and do not offer international shipping.
2. Order Processing & Cancellations
- Processing Time: Our online store is open for orders 24/7. Standard retail orders are prepared, packed, and dispatched within 1 to 3 business days from the date of purchase. Please note that processing and dispatch do not occur on weekends or official Australian public holidays.
- Standard Retail Stock Cancellations: Because we process orders efficiently, if you wish to cancel an order, you must email us immediately. We can cancel and fully refund your order only if it has not yet entered the packing or dispatch phase. Once you receive a shipping confirmation email or tracking number, the order cannot be cancelled and falls under our Change of Mind policy.
- Custom / Bespoke Batches: For custom orders, bulk event favors, or wholesale batches, cancellations cannot be accepted once production, manufacturing, or material sourcing has physically commenced.
3. Consumer Guarantees & Faulty Items
Our products come with consumer guarantees that cannot be excluded under the Australian Consumer Law. If a product does not meet a consumer guarantee, you may be entitled to a remedy such as a replacement or refund. The appropriate remedy depends on the nature and seriousness of the problem. For a major failure, the customer is entitled to choose between a refund or replacement.
Problems may include a product that:
• Arrives damaged, contaminated or unsafe
• Is significantly different from its description or the product ordered
• Cannot be used for its normal intended purpose
How to Report a Problem
If your order arrives damaged, faulty or incorrect, please contact us at sc.care@soaperlative.com.au as soon as possible. Where practical, contacting us within 14 days of delivery helps us investigate and resolve the matter promptly, but this request does not limit your rights under the Australian Consumer Law.
Please include your order number, a brief description of the problem and, where relevant, clear photographs of the product and its packaging.
4. Change of Mind Policy
Due to the personal-care and hygiene nature of our products, Soaperlative Collection does not accept returns, exchanges or provide refunds or store credits for change-of-mind purchases.
A change of mind includes situations where you:
• No longer want or need the product
• Ordered the wrong product or quantity
• Do not like the scent, texture, colour or artisanal appearance when the product otherwise matches its description and is not faulty
• Find the same or a similar product cheaper elsewhere
We encourage you to review the product description, recommended use, weight and complete ingredient list carefully before completing your purchase.
This change-of-mind policy does not exclude or limit your rights under the Australian Consumer Law. If your order is faulty, damaged, unsafe or incorrect, please refer to Section 3 above.
5. Product Ingredients, Usage Directions & Sensitivities
We provide product descriptions, ingredient lists, recommended-use information and relevant safety directions on our website and product labels. Please review this information carefully before purchasing and using a product.
• Directions and Warnings: Follow the usage directions and safety warnings provided with the product. Our personal-care products are for external use only. Avoid contact with the eyes and discontinue use if irritation occurs.
• Individual Sensitivities: Individual responses to cosmetic ingredients can vary. Customers with known allergies or sensitivities should carefully review the complete ingredient list before use.
• Patch Testing: We recommend testing a product on a small area of skin before full use, particularly if you have sensitive or reactive skin. Discontinue use if redness, itching or irritation occurs.
• Pregnancy and Breastfeeding: Some products contain essential oils and botanical ingredients. If you are pregnant, planning a pregnancy or breastfeeding and have concerns about a particular ingredient, consult an appropriately qualified healthcare professional before use.
Nothing in this section excludes or limits your rights under the Australian Consumer Law.
6. Contact Us
For all inquiries regarding shipping updates, cancellations, or returns, please contact our support team via email. We aim to respond within 24–48 hours during standard business days:
- Email: sc.care@soaperlative.com.au
- Support Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST (Excluding weekends and public holidays)