Overview
Welcome to Soaperlative Collection. We take great pride in handcrafting high-quality, functional cosmetic and personal care products. Our policies are designed to maintain the highest standards of hygiene and safety while complying strictly with the Australian Consumer Law (ACL).
Please read our terms carefully before completing your purchase.
1. Domestic Shipping Rates & Policy
We currently ship exclusively within Australia using Australia Post.
To provide fair and transparent shipping costs, shipping fees are automatically calculated at checkout based on the total packaged weight of your order. This includes your products and the protective packaging used to ensure your order arrives safely.
Shipping Tier
Tier 1: Standard
$12.50
Up to 500 g
Small items, small amber glasses, balms, or up to 3 individual soap bars. (Up to 500g)
Tier 2: Premium
$16.95
501 g – 1 kg
Orders with ceramic ramekins, gift sets, or mixed product bundles. (501g – 1kg)
Tier 3: Bulk / Heavy
$21.95
Over 1kg – 3 kg
Large heavy bundles and ultimate collections. (Over 1kg – 3kg)
Free Shipping
FREE
Orders $99 and over
Orders exceeding 5kg or wholesale purchases may require a customised shipping quote. If applicable, we’ll contact you before dispatch to discuss any additional shipping costs.
Shipping charges include secure packaging, careful handling, and Australia Post delivery within Australia.
Please note: At this time, we ship exclusively within Australia and do not offer international shipping.
2. Order Processing & Cancellations
- Processing Time: Our online store is open for orders 24/7. Standard retail orders are prepared, packed, and dispatched within 1 to 3 business days from the date of purchase. Please note that processing and dispatch do not occur on weekends or official Australian public holidays.
- Standard Retail Stock Cancellations: Because we process orders efficiently, if you wish to cancel an order, you must email us immediately. We can cancel and fully refund your order only if it has not yet entered the packing or dispatch phase. Once you receive a shipping confirmation email or tracking number, the order cannot be cancelled and falls under our Change of Mind policy.
- Custom / Bespoke Batches: For custom orders, bulk event favors, or wholesale batches, cancellations cannot be accepted once production, manufacturing, or material sourcing has physically commenced.
3. Consumer Guarantees & Faulty Items
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
For our handcrafted products, a major failure is defined as an item that:
- Arrives severely broken, leaking, or completely melted due to transit exposure prior to delivery.
- Arrives physically compromised or contaminated.
- Is significantly different from the description, variety, or configuration ordered (e.g., you received the incorrect item or scent).
How to Claim a Faulty Item:
If your order arrives damaged, faulty, or incorrect, please contact us at sc.care@soaperlative.com.au within 14 days of delivery. Please include your Order Number, a brief description of the issue, and clear photographic evidence of the damaged product and its packaging.
4. Change of Mind Policy
Due to strict Australian public health, safety, and hygiene regulations surrounding handcrafted personal care and cosmetic items, Soaperlative Collection does not accept returns, offer exchanges, or issue refunds or store credits for a change of mind.
All retail sales are final. We cannot cancel, alter, or refund orders once they have been dispatched from our facility. We do not accept returns or offer refunds if you:
- Simply do not like the personal scent, texture, color, or aesthetic appearance of an artisanal natural product.
- Ordered the wrong item or incorrect quantity by mistake.
- Find the same product cheaper elsewhere.
- We highly encourage you to thoroughly review all product descriptions, sizing, weights, and complete ingredient lists on our website prior to finalizing your checkout.
5. Product Ingredients, Usage Directions & Sensitivities
We provide comprehensive product details on our website, including full ingredient lists, recommended usage directions, safety warnings, and application procedures.
- Customer Responsibility: It is the customer’s responsibility to thoroughly read all online descriptions, ingredient lists, warnings, and usage procedures prior to purchase and application. Soaperlative Collection is not liable for personal adverse reactions caused by an individual’s biological sensitivity to a properly disclosed ingredient.
- Directions & Warnings: Customers must strictly follow the “How to Use” instructions, safety cautions, and warnings listed on our website and product labels (e.g., avoiding contact with eyes, external cosmetic use only).
- Pregnancy & Lactation Notice: Some of our handcrafted products contain concentrated natural plant extracts and pure essential oils. If you are pregnant, planning a pregnancy, or breastfeeding, we strongly advise you to consult your healthcare professional or doctor before introducing our products into your daily routine. It is your responsibility to review our full ingredient lists with your medical practitioner to ensure they are safe for your individual circumstances
- Mandatory Patch Test: Because our handcrafted products contain concentrated natural ingredients, we strongly recommend that all customers perform a 24-hour patch test on a small area of skin (such as the inner wrist or forearm) before full use. If redness, itching, or irritation occurs, discontinue use immediately.
6. Contact Us
For all inquiries regarding shipping updates, cancellations, or returns, please contact our support team via email. We aim to respond within 24–48 hours during standard business days:
- Email: sc.care@soaperlative.com.au
- Support Hours: Monday to Friday, 9:00 AM – 5:00 PM AEST (Excluding weekends and public holidays)